General FAQ

What is permanent makeup?

Permanent cosmetics or permanent makeup or micropigmentation, is the process of implanting cosmetic pigments into the dermis layer of the skin to improve one’s appearance and save time compared to traditional makeup. The most common areas where permanent makeup is performed are on eyebrows, eye lines and lip lines.

How permanent is it?

The duration of permanent or semi-permanent makeup depends on the depth of needle penetration during the procedure. Skin type and after-care are determining factors in achieving lasting results. Clients need to follow all instructions carefully so that their makeup color can last several years. Touch-ups are recommended every few years as necessary.

How safe is it?

The art of tattooing and permanent makeup has been practiced for centuries. All the pigments that we sell are cosmetic grade, meaning that they are sterilized and purified for cosmetic use. Also, the ingredients are approved by the FDA for cosmetic use. Be wary of counterfeit products which have not met safety standards. It is the technician’s responsibility to ensure proper sanitation and prevent possible infection. Clients should advise their service provider if they plan to undergo laser treatment, Botox, dermabrasion, peels, etc. MRIs do not present a problem with Biotouch products. Biotouch’s PURE line meets EU guidelines.

What’s in your Pure Line pigment? Does it contain heavy metal?

Our pure line pigments meet cosmetic grade standards which means they are safe to use and are virtually free of heavy metals. Our pure line meets EU standards which are more strict than FDA standards. They have been tested and we have the certificates online.

Our raw materials are made from licensed, cosmetic manufacturers in companies in the U.S. or Europe who meet health and safety guidelines by the government.

Iron is not the same as iron oxide, which is the pigment itself.

Titanium is not the same as titanium oxide, a white pigment.

Titanium, iron, nickel would be heavy metals, but not iron oxide or titanium dioxide. Heavy metals are toxic. We don't have those in our ingredients.

Are there risks?

As with any procedure where topical ointments or anesthetics are used, risks may occur if the patient is allergic to certain ingredients, such as lidocaine. Most clients however, would know if there have been any previous reactions before, such as during routine dental work. Other risks may have to do with the technician’s level of expertise or experience. For example, a fanning or bleeding of color may occur if the technician does not know how to hold the machine or needle properly. A client consultation and medical history form is obtained first, to discuss any known allergies or questions ahead of time. It’s also a good time for the technician to explain the process in general, and to secure a signed release before performing any patch tests prior to the procedure. The most common complaints are aesthetic in nature. Be sure the client approves of the shape, thickness and color prior to starting. The second most common complaint is fading of the color, or color changes. Be sure to receive proper training on how to prevent this. Obtain recent certification.

How does permanent makeup mix with other procedures such as laser, peels, dermabrasion, MRI’s, collagen injections or Botox, etc.?

Clients should always inform their doctor if they have or plan to get cosmetic tattoos. With their doctor’s advice, you can determine what kind of precautions to take or what protection is needed for the client. Sometimes laser treatments turn pigment to a dark or black color. Collagen and pigments do not mix well either, so make sure clients ask a dermatologist or physician to explain the possibility of reactions to Botox or collagen. The client may have to undergo those types of procedures before getting any permanent makeup done.

Is there pain or swelling?

Some clients may experience some swelling depending on their skin’s sensitivity. However, most applications look great immediately after the procedure! We have a state-of-the-art anti-pain protocol in which we use a highly effective analgesic ointment. We also offer BioGel, After Care, eye drops and other anti-inflammatory products.

Does it fade?

Some fading will occur, which is normal. Technicians should deposit pigment deep enough to prevent color from scabbing, but diligent after-care will also lock in color. Makeup applied by technicians who strive to perfect their skills will result in better color retention and fewer touch-ups. However, periodic touch-ups are good for a technician’s business!

What can I expect following the procedure as far as the client’s recovery and healing?

Clients will have only temporary restrictions. Right after the procedure, clients must avoid steamy areas, such as spas or hot tubs, as well as contact with chlorine. They must not rub, pick, or apply additional cosmetics to the treated area until it is completely healed. The normal recovery time is 5 to 10 days.

What kind of education must technicians receive to do this kind of procedure?

Technicians are required to successfully complete a series of courses that include training on color theory and sanitization. Another standard requirement is experience in hands-on clinics. A technician who seeks legitimate training should choose an accredited, post-secondary school with credentialed instructors.

Can permanent makeup cause infections easily?

Infections usually occur in skin that has a tendency to break out easily, or in the treated skin of a client who did not follow the after-care instructions. If a client knows their skin is sensitive or blisters easily, they must receive preparatory treatment well ahead of time. The client should start prescribed medication or preventative care a few days before the procedure. If an infection or outbreak occurs afterward, have the client contact their doctor for a prescription or for information on available over-the-counter products. Clients should immediately take care of any irritations or infections to promote faster healing, which will also protect the color.

How do you know if the needle has gone too deep?

You can “feel” it in your touch and pressure. It takes some practice, but eventually you will know right away. Practice, Practice, Practice!

How many times do you repeat the procedure to get good color results?

Proper training and experience is the best guarantee of success. Until your techniques are perfected, ALWAYS follow your guidelines, and work slowly and precisely. Let the client’s skin tell you when it’s had enough! Don’t overdo it. If you see the skin swell and bruise, STOP! They will appreciate a rescheduled touch-up instead of damaged skin.

How different is one teacher’s technique from another's?

All teachers favor different methods than others. In the end, however, you will develop your own.

How profitable is permanent makeup compared to typical salon services?

Prices for hairstyling range from $30 to $65 on average. However, the price of just one procedure for eyes, lips or brows can start at $300! Permanent makeup is profitable and increasingly popular. Every professional in the beauty industry should consider adding permanent makeup to their full-service salon or spa.

Does the eye shape matter? Hair Color?

Neither really matter, but take the client’s preferences into consideration. Most importantly, always draw the tattoo on the skin first, so the client can agree on its color and shape. Technicians can proceed confidently with this as their guideline.

Is moving the machine faster better?

NO! If anything, go slower! Make sure you have proper penetration, not just speed. If you work too fast, very little color will remain once you wipe the color away. What happens then? You have to do it all over again! This means more trauma to the skin, and more aggravation for the client. Do it right the first time even if it means being more careful. Your customer will appreciate it.

Why do some people not want bottom eyeliner?

Clients think the “uplift” they get from the top eyeliner is enough. A lot of times it isn’t. A soft bottom liner will further enhance the eyes.

What if the client wants unusual or unattractive eyebrows?

Use your best judgment. You should make the client happy, but you should also avoid trends that consist of too thick, too long, droopy, or over-arched eyebrows. Remember, your reputation depends on the work other people see!

I held my machine at the proper angle, but no pigment came out. When I tilted it the “wrong” way, though, the color had better flow. What am I doing wrong?

Be sure to aim the needle toward the center of the procedure area. For example, when tattooing lips, hold the machine so the needle points toward the center of the lip area without angling it toward any other part of the face.

What is paramedical permanent makeup?

Paramedical procedures are reserved for advanced technicians who have passed a paramedical course. Clients undergoing reconstructive procedures after serious injury, scarring, cancer, or burns, can receive permanent makeup on the areas to be restored. Since these areas may be delicate, a technician needs advanced training in camouflage and correction, as well as working relationships with doctors or other medical personnel. Improving your techniques, knowledge, and education in this area will enable you to offer this beneficial service to those who have lost hope in any chance of regaining some of their appearance back. It can be a very fulfilling and rewarding career!

I noticed that some Biotouch products have a capital T in its logo. Are these counterfeit products?

No. We had placed a capital T for better readability, but later on, changed it back to the original logo under which it was registered to prevent trademark disputes.

How do I verify the authenticity of my machine?

Please send us a picture of your machine and the name and contact information of your reseller. We can give you our opinion on whether it is authentic or not. In the future, you can request a certificate of authenticity. Then send us a picture of the certificate and the serial number to verify with us. Thank you for your business.


Material safety data sheets are meant for employees who work with these materials in an industrial setting in large amounts. It's not meant for consumers because they don't work with large amounts of these ingredients.

Many companies may just provide MSDS instead of trying to explain this to customers. MSDS Sheets can be downloaded from the internet. They are the same for the same ingredient. They are not a lab test. They just provide safety instructions and toxicology for a specific material. MSDS don't make any sort of claim. They are just standard safety facts on an ingredient or ingredients for employees to guide them in case they are exposed to them in the eyes and skin, or if they are ingested. They mostly recommend rinsing and getting medical help.

Our ingredients are primarily iron oxide, titanium dioxide and glycerin which are widely accepted cosmetic ingredients. What you want to look for are assays that identify the purity of each pigment. They identify concentrations of heavy metals by the parts per billion. We keep very low levels and have certificates from labs to prove that our pigments pass EU standards on heavy metals and aromatic amines.

what happens if I’m not there to receive the package?

If you are not available for a delivery, UPS will leave a note for you. They will deliver a few more times before they return the package to BIotouch You can sign the note for them and they will use that for your signature and leave the package.